At NRTVC, we are committed to fostering a harmonious and respectful environment for all our stakeholders. We recognize that conflicts may arise during our activities, and we are dedicated to resolving these issues in a fair, amicable, and transparent manner. To this end, we have established clear and comprehensive complaint handling procedures, as outlined below:
Initiating a Complaint
If you have a complaint or concern, you can initiate the complaint process through any of the following channels:
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Complaint/Suggestion Box: You can submit a written complaint by placing it in the designated complaint/suggestion box located in the administration and tuition complex.
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Contact the Principal: You can schedule a meeting with the principal to discuss your complaint directly.
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File a Complaint with the Ombudsman: You can file a formal complaint with the office of the Ombudsman, an independent and impartial body responsible for investigating and resolving complaints.
Complaint Handling Mechanics
Once a complaint is received, it will be handled following a structured workflow to ensure a timely and effective resolution:
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Acknowledgement: Upon receiving a complaint, the concerned department will acknowledge its receipt and provide an estimated time frame for addressing the issue.
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Investigation: A thorough investigation will be conducted to gather all relevant information and perspectives related to the complaint.
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Resolution: Based on the findings of the investigation, a fair and appropriate resolution will be determined and communicated to the complainant.
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Follow-up: The concerned department will follow up with the complainant to ensure their satisfaction with the resolution and address any lingering concerns.
Commitment to Amicable Resolution
We at NRTVC are committed to resolving conflicts through open communication, mutual understanding, and a genuine desire to find common ground. We believe that amicable resolution is the most effective way to maintain a positive and productive environment for all.
We encourage all our stakeholders to utilize the established complaint handling mechanisms to address any concerns or grievances. We are confident that our procedures will ensure a fair and transparent process, upholding our values of respect, integrity, and a commitment to continuous improvement.